Information for Cashless Process

For Cashless Process

SVP Hospital provides cashless benefits through Insurance/TPAs & Government Tieups.

To check our Empanelement, Kindly Refer the below list of Insurance/TPAs, Government Tie Ups.

Hospital is only a facilitator between Insurance/TPA & patient.

Hospital is not responsible for approvals, objections, delays, deductions & denials for mediclaim cases.

The hospital enables the patient in getting cashless facilities.

Kindly gather following documents and contact Billing department on admission for cashless process.

  • Insurance Card
  • Copy of Insurance policy - (last three years)
  • Patient Photo ID proof
  • Referal Letter (If applicable)
  • Patient’s Medical File
  • Any other documents asked by the insurance company

Approximate time required for getting the approval:

  • Normally Pre authorization process takes 24 hours if there are no queries/objections raised.
  • For discharge approval Insurance company takes approximately 6 hours.

It is advisable to get the cashless approval if in case someone is coming for the planned admission.

For all emergency admissions, kindly contact Insurance desk with above documents, they will enable you for the cashless procedure.

Hospital will update you about the status of the claim right from first approval, query clarification and final approval. If in case you have any query regarding the same you are requested to contact the Insurance desk.

Amount of Pre-authorization letter, is only an initial amount sanctioned by the insurance company, final approval can be confirmed at the time of discharge only.

If there is a difference in patient’s bill and the final sanctioned amount, the patient will have to pay the difference amount over and above the sanctioned amount by the insurance.

If the claim is denied for any reason by the insurance company during the course of treatment or on discharge, patient will be responsible for the payment and opt for the possible reimbursements.

For cashless claims, Hospital will provide only photocopy of all clinical documents, reports etc. to the patient as Originals are required by the Insurance company for processing the claim payments.

X-Ray, MRI films etc. can be collected from the Medical Record Department after 45 days of discharge through mail request on rahul.uds@svphospital.com.

For Reimbursement

For patients who do not avail the benefit of Cashless hospitalization or whose claims are denied for Cashless, please contact your respective Insurance/TPA along with patient’s Discharge card, all Original reports, claim form, hospital bills etc. for reimbursement.

If the Indoor case papers are required, it can be collected from the Medical Record Department.


For Further Information kindly contact Hospital Insurance Desk (First Floor)

Monday To Sunday: 8 AM TO 8 PM

+91 9510779971

cashless.insurance@svphospital.com

Contact Details

Contact Us :

18602330247

Email us at:

svpimsr@gmail.com

Sardar Vallabhbhai Patel Institute of Medical Sciences and Research (SVPIMSR)

Ellisbridge, Ahmedabad, Gujarat 380006